Shipping Policy

Thank you for choosing us for your personalised gifts and engraved products.

Processing Times

As each item is custom-made to order, please allow 2–5 business days for personalisation and engraving before your order is dispatched. During busy periods, processing times may be slightly longer.

Shipping

Once your order has been dispatched, delivery times will depend on the shipping method selected at checkout and the courier's service. You will receive a confirmation email with tracking information (where applicable) once your order has been shipped.

Please note that delivery times are estimates and cannot be guaranteed.

Personalised Orders

Because every personalised item is made specifically for you, orders cannot be changed or cancelled once production has begun. Please check all names, dates, messages, and spelling carefully before submitting your order, as we engrave exactly what you provide.

We are unable to offer refunds, exchanges, or replacements for errors in the personalisation supplied by the customer.

Incorrect or Damaged Orders

If your item arrives damaged, defective, or if we have made an error with your order, please contact us within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can resolve the issue as quickly as possible.

Lost or Delayed Deliveries

We are not responsible for delays caused by the courier, adverse weather, customs, or other circumstances beyond our control. However, we will do our best to assist you in tracking your order and resolving any delivery issues.

If you have any questions about your order, please contact our customer support team and we'll be happy to help.